Website Terms & Conditions
1. Photography Publications
All photos or video taken in Glasnevin Cemetery or of Glasnevin Cemetery Museum or any of the Glasnevin Trust Cemeteries and Crematoria (Goldenbridge Cemetery, Newlands Cross Cemetery, Palmerstown Cemetery, Dardistown Cemetery & Glasnevin Cemetery) cannot be published in written or online material without prior consent of Glasnevin Trust.
Book Extract Images as shown in our Online Genealogy Service can also not be published in written or online material without prior consent of Glasnevin Trust.
2.1 This website (the “Website”) is operated by the Glasnevin Trust (“We”, “us” or “our”). Please read the following terms and conditions (the “Terms and Conditions”) carefully as they set out the basis upon which we will grant you access to the Website and permit you to avail of the goods and services via the Website. Once you have read these Terms and Conditions click the “Accept” button at the point of purchase to proceed. By clicking the “Accept” button, you will be deemed to have accepted these Terms and Conditions and our Privacy Statement. Please read all contents of both documents carefully.
Funeral Director and professional Genealogists, if you wish to register on the site, terms and conditions must be signed and returned to [email protected] to activate your registration.
2.2 We may revise these Terms and Conditions at any time and for any reason. Any such revised terms shall be posted on the Website and where such revisions are material they shall be notified to you by means of a notice on the Website indicating the date of revision and you shall be asked to confirm your acceptance to such revised Terms and Conditions by clicking on an acceptance icon
2.3 These Terms and Conditions shall be governed by the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction over any claims or disputes arising in relation to, out of or in connection with these Terms and Conditions.
3. Description of the Website
3.1 This Website provides users with information relating to our activities, goods and services. It also provides users with the ability to purchase our goods and services and, where the user registers as a funeral director, with access to our burial and cremation database to aid with arrangements for an impending burial or cremation.
4. Intellectual Property
4.1 We own or licensed to use all intellectual property rights (including all copyrights, patents, trade marks, database rights, trade secrets whether registered or unregistered) which subsist in the Website, its content (including the burial and cremation database) and underlying software (the “Materials”).
4.2 Subject to compliance at all times with these Terms and Conditions, you are granted a limited non-exclusive, non-transferable licence, solely to the extent reasonably required for educational, personal, internal and/or non-commercial purposes, to:
(a) browse and reproduce extracts of the Website;
(b) purchase goods and services from the Website;
(c) read, display and view the burial and cremation database on the Website to search this database and/or print a single hard copy of the results of your research;
(d) read, display and view the burial and cremation database on the Website where you are registered with us a funeral director provided that you incorporate in any extract a clear written acknowledgement of the fact that such extracts are from our website and all copyright, trademark and other proprietary notices are left intact. The permission to reproduce extracts does not extend to any material on this Website which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned
4.3 Any other use of the Materials, including any form of copying or reproduction (for any purposes other than those noted above) modification, distribution, re-publication, extraction, re-utilisation, incorporation or integration with other materials or works or re-delivery using framing technology, without our prior written permission is strictly prohibited and is in violation of its intellectual property and proprietary rights. Applications for permission for any other use should be addressed to the [email protected]
5. How to transact with us
5.1 This Website allows you to purchase or book the following goods and services:
(a) You can purchase credits to use the genealogy burial and cremation database to research for non-commercial purposes.
(b) You can purchase flowers which will be delivered to the address you specify.
(c) Funeral directors registered with us will be allocated credits to allow archive searching of our burial and cremation database to assist with booking funerals and cremations.
(d) Monumental purchases cannot be made through the site, but enquiries can be made by filling out the on screen enquiry form.
5.2 Genealogy – You will be asked to enter the First name, Surname and date of death of the person who’s records you are looking for. If the record is found it will be displayed in summary form. You can then select the relevant record for releasing to your account in standard or extended form (depending if there are more burials within the same grave). You will be informed of the cost of releasing the selected record and you will be asked for you credit/debit card details through your shopping basket. Once the order is confirmed the record(s) can be viewed in your account.
5.3 Florist - You simply place the item or service you require in your shopping basket by clicking on the ADD TO ORDER button whenever you see an item or service you would like to buy. Adding an item or service to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time by clicking the REVIEW ORDER button. Once you have found all the items and services you need, go to the checkout and pay for your purchases by following the simple instructions given there.
5.4 Funeral Services: Funeral Directors must contact us at info[email protected] to register as a user. Credits will be added to your account and additional Funeral Director resources and bookings sections will be made available to you. Cost per search will be determined by your account status and records released to your account can be viewed for a maximum of 7 days.
Please ensure that you include the following information with your order, as we cannot process your order without this information:
(a) name;(b) e-mail address: (c) contact telephone number; (d) credit card type; (e) full name as displayed on the card, the credit card number, and expiry date of the card, and 3 digit CVV code; (f) billing address; (e) delivery address for flowers and delivery option required; (f) items you require.
6. Acceptance of orders
All orders are subject to acceptance by us. Once we have received your order, we will endeavour to confirm the details of your order on the web site with a copy of the details of your order being sent to you by e-mail.
7. Delivery of Flowers
We deliver flowers ordered on the same day to our Cemeteries. Orders for same day delivery must be booked before 12.00pm (GMT)
The delivery charges that apply to your purchases are specified in your shopping basket page, prior to proceeding with you order. Enquiries for deliveries to other area, please contact [email protected]
If your goods do not arrive within the date specified above please contact us at [email protected] quoting the receipt number, which you will have received following completion of the checkout process.
Prices for items and services which may be purchased on this website are set out at flowers page and include VAT at the appropriate rate. We reserve the right to change its prices at any time. Irrespective of any change of prices, you will be charged the price which was specified for the goods or service when you ordered.
You can pay by credit or debit card. We accept Mastercard, Visa and Laser. All credit and debit card purchases are subject to validation and credit checks.
10. Right of Cancellation
In circumstances where you are a "consumer" witrhin the meaning of the EC (Protection of Consumers in respect of Contracts made by means of Distance Communications) Regulations, 2001 (i.e. you are not acting in the course of your business as, for example a Funeral Director), you have the right to cancel any item or service you have ordered on this web site and obtain a search credit refund onto your Glasnevin Trust signin, subject to the following:
(a) Where you have purchased time to use the cemetery and cremation database, you have the right to cancel your order within seven days of the date on which we.confirm your purchase as long as you have not availed of any time you have purchased.
(b) Where you have purchased a record from our cemetery and cremation database, you may cancel as long as the record has not been released to your account from our cemeterey and cremation database. Please note that once your order has been accepted by us, the record will automatically be released to your account and it will not be possible at that stage to cancel your purchase.
(c) As our website does not store credit card details, once payment has been authorised online, we cannot process a payment refund back onto your credit card.
(d) You do not have a right to cancel any order for flowers which has been accepted by us as this relates to an order of perishable goods.
11. Returns and Refunds for Glasnevin Cemetery Museum
These terms set out the basis on which you can purchase tickets for your visit to Glasnevin Cemetery Museum.
The management reserves the right at all times to refuse admission.
By purchasing tickets for Glasnevin Cemetery Museum you acknowledge that you have read and agree to be bound by and subject to the following Terms and Conditions and have read and agree to the use of the information you provide us with.
1. Once your tickets have been purchased, the ticket is non-changeable and non-refundable except at the absolute discretion of Glasnevin Cemetery Museum Management.
2. All prices are quoted in Euro. Whilst we reserve the right to increase or decrease our prices at any time before you book, once your booking is confirmed the price of your booking as stated in the confirmation email will not be altered.
3. We will use all reasonable endeavours to ensure that Glasnevin Cemetery Museum and all of its exhibits/displays are open for use by visitors during normal opening hours. However, Glasnevin Cemetery Museum reserves the right, in its absolute discretion, whether for safety reasons or otherwise and with or without prior notice to close Glasnevin Cemetery Museum or any part of it. In the event of such closure, Glasnevin Cemetery Museum will refund any visitor the cost of his or her prepaid ticket. Otherwise Glasnevin Cemetery Museum shall have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses in respect of closure of part or all of Glasnevin Cemetery Museum.
4. From time to time Glasnevin Cemetery Museum or other authorised third parties may carry out photography or other recording at the venue and any images or recordings may feature visitors. Visitors consent to the use of such images by Glasnevin Cemetery Museum in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images rests with Glasnevin Cemetery Museum and/or any authorised third party.
5. Pets or animals (with the exception of guide dogs and hearing dogs) are expressly prohibited within Glasnevin Cemetery Museum.
12.1 When you register with us as a funeral director you will be issued with unique password which allows you to access the burial and cremation database in accordance with these Terms and Conditions. You are responsible for the security and proper use of this password and must take all reasonable steps to ensure that the password is kept confidential and is not disclosed to anybody else. You agree to notify us immediately if your password is lost or misused. Subject to appropriate security checks, you will be issued with a new password.
12.2 We reserve the right to suspend or terminate forthwith your right to use you burial and cremation database if we have reason to believe that your password is being misused.
13. Website Access
13.1 We will use reasonable endeavours to ensure that the Website is fully operational at all times. However, due to the nature of interactive services and the internet generally, we cannot guarantee that the Website will be free from delays, interruptions or errors and access to the Website may be suspended (whether by us or due to external causes) temporarily and/or without notice. We will not be liable for any loss or damage arising from the Website not being available (whether for internal processing reasons or otherwise).
13.2 We may restrict, suspend or terminate your use of the Website if it believes that you have breached these Terms and Conditions at any time. The suspension or termination of the Website will be without prejudice to any rights which we may have against you in respect of your breach of these Terms and Conditions.
14.1 This Website contains links to other websites operated by third parties. Such links are provided for your convenience only. Please be aware that we make no representations whatsoever about any other Websites which you may access through our website or which may link to our website. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability or privacy practices of that website.
14.2 No hypertext linking from any third party website to this Website shall be permitted without our express written consent.
15. Limitation of Liability
15.1 Whilst all reasonable efforts are made to ensure that any information contained on the Website is correct (including burial and cremation data), we give no representations or warranties, express or implied in relation to the accuracy or completeness of said information.
15.2 Due to the fact that we cannot guarantee that our website will be fault free or that the information contained on the Website will be correct, we do not accept any liability for any damage or loss suffered by you (whether direct, indirect, special, incidental, punitive or consequential loss, including loss of profits) arising as a result of the website or the information contained therein (including any errors, inaccuracies or omissions in such information or any faults, interruptions or delays in connection with the Website).
15.3 Please note that any limitations or exclusions set out in these terms and conditions of sale shall not operate to affect any statutory rights to which you are entitled as a consumer.
Our Group VAT registration number is: IE 9686043C.
If you have any complaints or comments on our on-line shop, items supplied and/or the Website, please contact us at [email protected]
16. Monumental Sculptors Contractor Procedures
16.1 To register as a monumental sculptor to carry out works in Glasnevin Trusts Cemeteries. The following is required:
(a) A completed application Form together with details of Public Liability insurance, Tax Clearance Certificate or registered V.A.T. number as stated and the fee should be returned to the relevant offices and should be crossed and made payable to Glasnevin Trust
(b) It is a condition for the issue of permits by Glasnevin Trust that the sculptor produce evidence that his tax affairs are in order (Tax Clearance Certificate OR C2 Tax Form) together with proof of adequate insurances to indemnify Glasnevin Trust for minimum of €6,000,000. Safety Statement and Safe Pass Certification also a requirement for all crew members
(c) All Monumental Sculptor Company team members must have completed a FAS safe pass programme. Presentation of a valid safe pass certificate may be requested
(d) A list of Licence Plates for all vehicles requiring access to Glasnevin trusts Cemeteries
(e) All sculptors employed by the applicant should be registered with Glasnevin Trust; Changes in staff should also be communicated to Glasnevin Trust by letter or email.
(f) The applicant/sculptor shall indemnify Glasnevin Trust against all claims arising from his/her activities in the Trusts Cemeteries.
16.2 To register applications for any monumental works in Glasnevin Trust Cemeteries. The following is required:
(a) Details requested on the application forms GT1 and GT2 should be completed in full
(b) A sketch of the proposed monument (showing dimensions) and for inscriptions (including additional) the full wording should be included on form GT3.
(c) The sculptor should ensure that the applicant is the owner (or next of kin) of the plot in question. Proof of purchase must be provided, if requested.
16.3 On completion of the application forms the following should be emailed to the relevant Cemetery:
(a) Completed Policy and Permit forms for all works.
(b) The appropriate fee.
Permits will be issued within 10 working days by EMAIL, with receipt of payment. Any issues with the Application will need to be resolved prior to Permit being issued.
16.4 On receipt of the permit for carrying out the work, please allow adequate time for foundations to be built. The relevant Cemetery office will contact you when the foundation has been built.Permits are required for all works undertaken in the cemetery.
16.5 You will then need to contact the relevant Cemetery Official the day before (Ph: 086-043 1786) to arrange a suitable time to gain access to the Cemetery. On arrival permits and work schedule for that visit will be agreed.
16.6 All permits must be available for inspection prior to entry (Note: Gate 6 Pospect Square for Glasnevin). Permit numbers must be supplied when booking appointment.
16.7 Sandblasting works must be reported on application to cemetery office.
16.8 Once work has been completed, the Cemetery Official will again inspect the stone to ensure that all Rules and Regulations have been adhered to and the condition of the grave and surrounding areas have not been impacted by the works carried out. If any issues arise, The applicant will be notified within 48 Hours requesting that the issues raised be addressed.
Monumental Rules and Regulation for Glasnevin Trust Cemeteries
Glasnevin Trust operates 4 different Cemetery locations, all with their own specific Monumental rules and regulations:
- Glasnevin Cemetery (including Goldenbridge Graves)
- Palmerstown Cemetery
- Dardistown Cemetery
- Newlands Cross Cemetery