PRIVACY STATEMENT
Our Commitment to Privacy
Your privacy is important to Glasnevin Trust (“we”, “us” and “our”). This privacy statement explains our privacy practices in connection with this website and the choices you can make about the way your information is collected and used
Personal Information We Collect:
We will collect no personally identifying information about you when you visit our website unless you choose to provide that information to us. The information we collect depends on what you do when visiting our website.
On some pages, you can order goods and services and/or register with us to avail of our services. The types of personal information collected on these pages are:
* Name
* Address
* Email address
* Phone number
* IP Address (when requesting genealogy account to be set up)
* Details on deceased (if booking a burial or cremation)
You may also choose to provide us with personal data (e.g. name, e-mail and postal address) in correspondence to one of the addresses listed on our website.
The Way We Use Personal Information:
We use the information you provide about yourself when requesting a service, only to process the goods or service you have requested. We do not share this information with third parties but may disclose it our agents and service providers to the extent necessary to complete your service request. For example, customers may pay for chargeable services using their credit/debit cards. These transactions are conducted using RealEx secure software (offering SSL (Secure Socket Layer) technology to protect your personal information) www.realexpayments.com. Email addresses are used to permit their helpdesk to check a caller's identity in the event of an account query related to a particular session.
We use the information you provide about someone else when you avail of our services only to the extent required to process your order and to find archived records of deceased family members. We do not share this information with third parties but may disclose it our agents and service providers to the extent necessary to deliver our service.
We use return email addresses and any other information you provide in correspondence with us solely for the purposes of dealing with your query. Such addresses are not used for any other purpose and are not shared with third parties.
As highlighted below, we use non-identifying and aggregate information to better design our web site, but we would do not disclose any of this information to third parties.
Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.
Use of Cookies and IP address
When you visit our website to browse, we collect information about your computer and internet connection, including your computer's IP address, the type and version of browser and operating system you use, your internet domain, the URL of the linking page and the length of user sessions.
We use this information to ensure, as far as is practical, that our website is compatible with the browsers and operating systems used by most of our visitors. We also use it for in-house research to improve our understanding of customer needs in developing our website. The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual customers.
Cookies are used on our website. They are used to track a user's session and for remembering the options visitors select as they navigate through the sections of the site. These cookies do not contain any personal information. We do not pass information users give us to other organisations in a way that enables individual users to be identified but we may share anonymised information about users and their usage of the website with partner organisations wishing to use it for research purposes.
If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. Disabling cookie support may prevent this website from functioning properly and you may not be able to utilise fully all of its features and information.
Our Commitment to Data Security
This web site takes every precaution to protect our users’ information. When users submit sensitive information via the web site, your information is protected both online and off-line.
If you have any questions about the security at our web site, you can send an email to info@glasnevintrust.ie.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please contact us at info@glasnevintrust.ie
Changes to this Privacy Statement
If we decide to change our privacy statement, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy statement under which the information was collected.
Right of Access
You have the right, subject to certain exemptions, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact us at: P: +353(0)1 8826500
E: info@glasnevintrust.ie. Your request will be dealt with as soon as possible and will not take more than 40 days to process.
